Return and Refund Policy

We strive to ensure you are completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

1. Eligible Products for Returns:

• Cold Pressed Oils
• Stone Milled Flours
• Honey
• Ghee
• Spices
• Combo Products

All products must be unused, unopened, and in their original packaging to be eligible for a return.

2. Non-Returnable Products:

• Opened or used food items
• Products showing signs of tampering or damage due to mishandling after delivery

3. Return Request:

• Return requests must be submitted within 7 days of receiving the product.
• To initiate a return, please contact our support team via email. Include your order number, product name, and reason for return.

4. Refund Process:

• Once the returned item is received and inspected, a confirmation email will be sent.
• Refunds will be processed using the original payment method within 7–10 business days.
• Shipping charges are non-refundable, except in cases of defective or incorrect items.

5. Defective or Damaged Products:

• If a product arrives damaged or defective, please notify us within 48 hours of delivery.
• Provide photographs of the product and packaging for verification.
• We will offer a replacement or full refund at no additional cost.

6. Exchanges:

• Exchanges are allowed for defective items or incorrect shipments.
• Requests for exchanges must be made within 7 days of delivery.

7. Contact:

For any returns, refunds, or product issues, please reach out to our customer support team:

Email: abhishek@earthytales.in